Job Description
Are you ready to launch your career in the heart of technology?
Apex Systems is seeking a motivated Entry Level IT Support Specialist to join our growing team in Washington, DC. We are dedicated to providing top-tier technical solutions to government and enterprise clients, and we are looking for passionate individuals to start their journey with us.
In this role, you will gain hands-on experience in a fast-paced environment, working alongside seasoned professionals to resolve complex technical issues. This is an excellent opportunity for recent graduates or career changers looking to break into the IT industry.
Why Join Us?
- Competitive Salary: $55,000 - $75,000 annually.
- Full Benefits: Medical, dental, vision, and 401(k) matching.
- Career Growth: Clear pathways to Senior IT roles.
- Modern Tech Stack: Work with the latest hardware and software.
Responsibilities
- Provide Tier 1 & Tier 2 Support: Troubleshoot hardware and software issues for end-users via phone, email, and remote tools.
- Incident Management: Log and track all help desk tickets in our ticketing system (e.g., ServiceNow) to ensure timely resolution.
- Hardware Deployment: Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
- Network Support: Monitor local area networks (LAN) and wide area networks (WAN) to ensure optimal performance and connectivity.
- User Training: Educate staff on best practices for security and software usage.
- Asset Management: Maintain accurate inventory of IT assets and perform regular audits.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Technical Knowledge: Basic understanding of operating systems (Windows 10/11, macOS) and networking concepts (TCP/IP, DNS).
- Communication: Excellent written and verbal communication skills with a focus on customer service.
- Problem Solving: Ability to diagnose issues logically and propose effective solutions.
- Soft Skills: High adaptability, eagerness to learn new technologies, and a team-oriented mindset.
- Certifications: CompTIA A+ or Network+ certification is a plus but not required.