Job Description
Exciting Entry Level IT Opportunity in Virginia Beach, VA
Are you looking to launch your career in Information Technology? Apex Systems is urgently hiring an Entry Level IT Support Specialist to join our growing team in Virginia Beach. We provide comprehensive on-the-job training for motivated candidates with a passion for technology.
Why Join Us?
- Urgent Hiring: We are looking to fill this role immediately to support our expanding client base.
- Career Growth: Clear pathways from Help Desk to Network Administration and System Engineering.
- Competitive Pay: Starting salary of $45,000 with potential for rapid increases based on performance.
- Modern Environment: Work with cutting-edge hardware and cloud technologies.
Job Summary
We are seeking a driven and detail-oriented individual to provide technical support and maintain our internal IT infrastructure. In this role, you will be the first point of contact for troubleshooting, resolving hardware and software issues, and ensuring our team stays productive.
Responsibilities
- Provide Tier 1 support for hardware and software issues including printers, laptops, and operating systems.
- Assist in the deployment and configuration of new devices and workstations for employees.
- Respond to incoming help desk tickets and resolve issues within established SLA timeframes.
- Perform routine maintenance on servers and network equipment under supervision.
- Document all incidents, resolutions, and technical procedures in the ticketing system.
- Collaborate with senior IT staff to identify system bottlenecks and implement solutions.
- Conduct basic user training on company software and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Strong interest in technology, networking, and computer hardware.
- Excellent problem-solving skills and the ability to troubleshoot complex issues logically.
- Outstanding written and verbal communication skills for client-facing interactions.
- Willingness to learn new technologies and obtain industry certifications (e.g., CompTIA A+, Network+) during employment.
- Ability to work in a fast-paced, team-oriented environment.