Job Description
Are you looking to launch a career in technology? TechNova Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Virginia Beach, VA.
We are a forward-thinking company dedicated to providing top-tier technology solutions. We value growth, innovation, and a collaborative environment. As an Entry Level Support Specialist, you will be the face of our technical support, assisting employees with hardware, software, and network issues. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a corporate setting.
Why Join Us?
- Comprehensive training program for new hires.
- Competitive salary and benefits package.
- Career advancement opportunities within the IT field.
- Modern office environment in the heart of Virginia Beach.
Responsibilities
- Provide first-level technical support and troubleshooting for employees, including hardware (PCs, laptops, printers) and software applications.
- Assist in the setup, configuration, and maintenance of computer workstations and peripherals.
- Monitor and respond to incoming service requests via phone, email, and ticketing systems.
- Perform regular inventory checks of IT assets and order necessary supplies.
- Document all technical issues, resolutions, and procedures in the knowledge base.
- Collaborate with senior IT staff to resolve complex technical issues.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science, Information Technology, or related field preferred.
- Strong interest in technology and a desire to learn.
- Basic computer literacy and understanding of operating systems (Windows/macOS).
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Problem-solving mindset and attention to detail.