Job Description
Launch Your Tech Career in Virginia Beach!
Are you ready to turn your passion for technology into a rewarding career? Horizon Tech Systems is seeking a highly motivated Entry Level IT Support Specialist to join our growing team. We offer comprehensive training and a clear pathway for advancement for candidates looking to break into the IT industry. If you are eager to learn and possess a strong desire to solve problems, we want to meet you.
As an IT Support Specialist, you will be the first point of contact for our internal clients, ensuring our technology infrastructure runs smoothly. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a supportive environment.
Why Join Horizon Tech Systems?
- Training Provided: No prior experience required; we provide top-tier training.
- Career Growth: Clear internal promotion tracks to Senior Engineer and Management roles.
- Modern Environment: Work with cutting-edge technology in a collaborative office space.
Responsibilities
- Tier 1 Support: Assist employees with hardware and software issues via phone, email, and in-person support tickets.
- System Setup: Configure new workstations, laptops, and mobile devices for incoming staff members.
- Network Maintenance: Monitor local area network (LAN) performance and troubleshoot connectivity issues.
- Asset Management: Maintain accurate inventory records of all IT equipment and software licenses.
- Security Compliance: Assist in enforcing IT security policies and ensuring data privacy standards are met.
- Documentation: Log all support interactions and technical resolutions into the ticketing system.
Qualifications
- Education: High School Diploma or GED required; Associate's degree in IT, Computer Science, or related field preferred.
- Technical Basics: Basic familiarity with Microsoft Windows and Office Suite is a plus.
- Problem Solving: Strong analytical skills with the ability to troubleshoot technical problems logically.
- Communication: Excellent verbal and written communication skills to interact with diverse teams.
- Work Ethic: Self-motivated individual with a willingness to learn new technologies quickly.
- Reliability: Ability to work full-time hours and adhere to a professional schedule.