Job Description
Join Omaha's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to deliver exceptional user support and maintain our cutting-edge infrastructure. This role offers rapid career growth, mentorship from industry veterans, and the chance to work with cloud technologies in a collaborative environment. Perfect for recent graduates or career changers ready to launch their IT careers in Omaha's thriving tech hub!
Responsibilities
- Provide Tier 1/2 technical support for 150+ employees across Windows/macOS environments
- Deploy and configure hardware/software including Azure AD, Intune, and Office 365
- Monitor and maintain network infrastructure (Cisco switches, firewalls, Wi-Fi)
- Document SOPs and create knowledge base articles for IT processes
- Collaborate with cybersecurity team on vulnerability remediation
- Manage helpdesk ticketing system (ServiceNow) with SLA compliance
- Assist with AV setup and meeting room technology support
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or similar certification (or willingness to obtain within 90 days)
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Active Directory, PowerShell scripting basics
- Excellent troubleshooting skills for hardware/software issues
- Customer service mindset with ability to explain technical concepts clearly
- Valid driver's license and reliable transportation for site visits