Job Description
Immediate opening for motivated entry-level IT professionals! Join our dynamic Oakland-based team at TechNova Solutions and kickstart your career in technology. We're urgently seeking passionate individuals eager to learn and grow in a supportive environment. This full-time role offers competitive compensation, comprehensive benefits, and hands-on experience with cutting-edge infrastructure. Don't miss this opportunity to launch your IT career in the heart of the Bay Area!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior engineers on system upgrades and maintenance
- Assist with cybersecurity best practices and data protection protocols
- Train end-users on new technologies and company systems
- Participate in after-hours on-call rotation (rotational schedule)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong troubleshooting skills and ability to learn new technologies quickly
- Excellent communication skills and customer service aptitude
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs for equipment installation/maintenance