Job Description
We are a fast-growing technology firm in the heart of the Central Valley, and we are urgently seeking a motivated Entry Level IT Support Specialist to join our team. If you have a passion for technology and a desire to launch a career in the IT industry, this is the perfect opportunity for you.
At Fresno Digital Solutions, we believe in nurturing talent. Whether you are a recent graduate or looking for a career change, we offer comprehensive training and a supportive environment where you can thrive. Do not miss this chance to work with cutting-edge systems and make a real impact.
Responsibilities
- Troubleshoot and Resolve: Assist in diagnosing and resolving hardware and software issues for end-users in a timely manner.
- Technical Support: Provide first-level technical support via phone, email, and in-person, ensuring high customer satisfaction.
- System Maintenance: Perform routine maintenance on computers, printers, and network equipment to ensure optimal performance.
- Asset Management: Assist in the tracking and management of IT inventory and equipment.
- Documentation: Maintain accurate records of technical issues and resolutions in the helpdesk system.
- Network Support: Help set up and configure workstations, ensuring they are secure and connected to the network.
Qualifications
- Education: Associate’s degree or Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience will be considered).
- Technical Aptitude: Basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts.
- Communication Skills: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem-Solving: Strong analytical skills with a logical approach to troubleshooting.
- Availability: Must be available to work full-time hours and be willing to learn new technologies quickly.
- Eagerness to Learn: A proactive attitude towards professional development and certification (e.g., CompTIA A+).