Job Description
Join Detroit's fastest-growing tech firm as an Entry Level IT Support Specialist! We're urgently seeking motivated tech enthusiasts to join our dynamic team and build foundational IT careers. Enjoy hands-on experience with cutting-edge infrastructure while making a tangible impact in our community. Immediate start available! Our comprehensive training program ensures rapid growth into network administration, cybersecurity, and cloud technologies. Benefits include health insurance, 401(k) matching, and tuition reimbursement for certifications.
Responsibilities
- Provide Tier 1/2 technical support for 150+ employees across hardware/software issues
- Deploy and manage Windows 10/11 workstations and Microsoft 365 environments
- Monitor and maintain network infrastructure (routers, switches, firewalls)
- Create and maintain documentation for IT processes and SOPs
- Collaborate with vendors for hardware procurement and service contracts
- Participate in 24/7 on-call rotation (1 week/month)
- Support cybersecurity initiatives including patch management and endpoint protection
Qualifications
- Associate's degree in IT, Computer Science, or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency in Windows OS, Active Directory, and Office 365
- Basic understanding of TCP/IP networking concepts
- Excellent written/verbal communication and customer service skills
- Ability to lift 30lbs for equipment deployments
- Valid Michigan driver's license for occasional site visits