Job Description
Join TechNova Solutions' dynamic IT team and launch your career in one of America's fastest-growing tech hubs! We're urgently seeking motivated Entry-Level IT Support Specialists to join our Charlotte headquarters. This is your opportunity to gain hands-on experience with cutting-edge technologies while supporting a Fortune 500 client base. Our comprehensive training program ensures rapid career growth, with potential for specialization in cybersecurity, cloud infrastructure, or systems administration. Enjoy competitive benefits, flexible work arrangements, and a culture that celebrates innovation and collaboration.
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees across desktop, mobile, and cloud systems
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Deploy and maintain IT assets (laptops, peripherals, AV equipment) using SCCM and Intune
- Document all incidents, changes, and resolutions in ServiceNow ticketing system
- Assist with Active Directory administration and user account management
- Collaborate with security team on vulnerability remediation and patch management
- Support office IT infrastructure including printers, conference rooms, and network switches
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong problem-solving abilities and customer service orientation
- Ability to lift 25 lbs and work flexible hours during system outages
- Valid driver's license and reliable transportation for occasional site visits