Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level IT Support Specialist! This urgent hiring opportunity is perfect for recent graduates or career changers looking to launch their tech career in Boston's thriving innovation hub. We offer competitive compensation, comprehensive benefits, and rapid growth potential in a collaborative environment. Don't miss your chance to become part of Boston's leading tech workforce!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Manage Active Directory accounts and permissions
- Document IT procedures and maintain knowledge base
- Assist with network administration and security protocols
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and resolve service tickets
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred
- Valid driver's license for occasional equipment transport
- Passion for technology and continuous learning