Job Description
Join our dynamic tech hub in the heart of San Francisco! TechNova Solutions is urgently seeking motivated Entry-Level IT Support Specialists to join our innovative team. This is your golden ticket to launch a rewarding career in technology while working with cutting-edge systems and industry pioneers. We offer competitive compensation, comprehensive benefits, and unparalleled growth opportunities in one of the world's most vibrant tech ecosystems.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve desktop/laptop issues across Windows/macOS environments
- Manage user accounts, permissions, and access controls in Active Directory
- Assist with software installations, updates, and patch management
- Document technical issues and solutions in ITSM systems
- Collaborate with senior engineers on complex system implementations
- Support office AV equipment and video conferencing systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS, macOS, and cloud platforms (AWS/Azure)
- Customer service mindset with strong problem-solving abilities
- Ability to prioritize tasks in a fast-paced environment
- CompTIA A+ certification preferred but not required
- Valid California driver's license for occasional equipment transport