Job Description
Join our dynamic IT team in sunny San Diego! InnovateTech Solutions is urgently seeking passionate Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your opportunity to launch your career in technology while working with cutting-edge systems and supportive mentors. We offer comprehensive training, growth opportunities, and a collaborative environment where your contributions make a real impact.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices
- Document all IT incidents and resolutions using ServiceNow ticketing system
- Assist with software deployments, security patches, and system updates
- Collaborate with senior engineers on network infrastructure projects
- Deliver exceptional customer service with clear communication and patience
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Customer service mindset with strong problem-solving abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to work flexible hours including occasional on-call support
- Valid driver's license and reliable transportation