Job Description
Join our dynamic IT team at InnovateTech Solutions! We're urgently seeking passionate Entry-Level IT Support Specialists to join our Albuquerque headquarters. This is your opportunity to launch your career in technology while supporting cutting-edge projects for our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment designed for growth. Don't miss this chance to build your future in IT!
Responsibilities
- Provide technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and in-person
- Install, configure, and maintain computer systems and peripherals
- Document IT processes and maintain accurate service records
- Assist with cybersecurity best practices and data protection
- Collaborate with senior IT staff on infrastructure projects
- Train users on new technologies and system updates
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS, networking, and cloud services
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid driver's license (for occasional site visits)