Job Description
Join our dynamic IT team at TechNOLA Solutions and kickstart your career in the heart of New Orleans' thriving tech scene! We're urgently seeking passionate entry-level IT professionals to support our growing client base. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while making a tangible impact on local businesses. Enjoy competitive compensation, comprehensive training, and a collaborative work culture in one of America's most vibrant cities. Immediate start available!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection initiatives
- Document technical processes and create user training materials
- Collaborate with senior engineers on system upgrades and projects
- Manage helpdesk ticketing systems and SLA compliance
- Support cloud infrastructure (AWS/Azure) and SaaS applications
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of Windows OS, Active Directory, and TCP/IP
- Strong troubleshooting skills with diagnostic methodologies
- Excellent communication and customer service abilities
- Ability to lift 30 lbs and work in server environments
- Valid Louisiana driver's license and reliable transportation
- Must be authorized to work in the US without sponsorship