Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently hiring passionate individuals to provide critical technical support to our growing client base in the Bay Area. This is your opportunity to gain hands-on experience with cutting-edge systems while making a real impact.
At TechForward Solutions, we believe in nurturing talent. You'll work alongside experienced mentors to develop troubleshooting, networking, and customer service skills. Our collaborative environment offers rapid growth potential for motivated learners ready to excel in the IT field.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and solutions using our ticketing system
- Assist users with cloud applications (Office 365, Google Workspace)
- Collaborate with senior IT staff on infrastructure projects
- Conduct cybersecurity awareness training for staff
- Monitor system health and perform preventive maintenance
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service experience preferred
- CompTIA A+ certification a plus
- Valid driver's license and reliable transportation