Job Description
Join our dynamic IT team in Philadelphia and kickstart your career in technology! InnovateTech Solutions is urgently seeking motivated Entry-Level IT Support Specialists to join our growing organization. This is a rare opportunity to gain hands-on experience with cutting-edge systems while making an immediate impact. We offer comprehensive training, mentorship, and a collaborative environment designed for professional growth. Perfect for recent graduates or career changers with foundational tech skills. Apply today and become part of Philadelphia's tech revolution!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage helpdesk tickets and document resolution processes
- Assist with cybersecurity protocols and data backup procedures
- Collaborate with senior IT staff on infrastructure projects
- Train users on new technologies and best practices
- Maintain inventory of IT assets and equipment
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Strong problem-solving and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (not required)
- Valid driver's license (for occasional equipment pickups)