Job Description
Launch your IT career in Dallas with TechSolutions Inc.! We're urgently hiring motivated entry-level professionals to join our dynamic IT support team. This is your chance to gain hands-on experience in a fast-paced environment while working with cutting-edge technologies. Enjoy competitive compensation, comprehensive benefits, and clear career growth paths in one of America's tech hubs.
Responsibilities
- Provide Tier 1 technical support for employees via phone, email, and in-person
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and access control systems
- Install, configure, and maintain network infrastructure components
- Document technical procedures and create knowledge base articles
- Assist with cybersecurity protocols and vulnerability assessments
- Collaborate with senior IT staff on system upgrades and projects
Qualifications
- High school diploma or equivalent; Bachelor's degree in IT/Computer Science preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification or equivalent coursework a plus
- Valid driver's license and reliable transportation required