Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to provide critical infrastructure support at our Chicago headquarters. This is your gateway to a thriving career in information technology with rapid growth opportunities. Enjoy comprehensive training, mentorship from senior engineers, and a collaborative environment where your ideas drive innovation. Immediate start available!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage user accounts, permissions, and access controls
- Install, configure, and maintain desktop/laptop systems
- Monitor network performance and security protocols
- Document IT procedures and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Assist with cloud infrastructure management (AWS/Azure basics)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service orientation and problem-solving mindset
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional off-site support
- Authorization to work in the United States