Job Description
Are you passionate about technology and looking for an entry-level opportunity to launch your career in IT? TechHorizon Solutions is urgently hiring for a dynamic IT Support Specialist role in the heart of San Antonio. We offer a modern work environment, mentorship from industry veterans, and a clear path for rapid career growth.
In this role, you will be the first point of contact for technical issues, assisting employees with hardware, software, and network connectivity. You will gain hands-on experience with cutting-edge tools while contributing to a culture of innovation and efficiency.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and certification reimbursement support.
- Clean, modern office located in the vibrant downtown San Antonio district.
- Opportunity to work with a diverse team and learn from the best.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues.
- Diagnose and troubleshoot connectivity problems and printer malfunctions.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Maintain accurate records of all IT tickets and issues in our ticketing system.
- Collaborate with the senior IT team to implement software updates and security patches.
- Conduct regular system health checks and basic preventative maintenance.
Qualifications
- High school diploma or Associate’s degree in Computer Science, IT, or related field.
- CompTIA A+ Certification is a plus but not required for entry-level candidates.
- Familiarity with Windows and macOS operating systems.
- Strong problem-solving skills and logical thinking.
- Excellent verbal and written communication skills to interact with non-technical staff.
- Ability to work in a fast-paced, collaborative team environment.