Job Description
We are seeking a driven Entry Level IT Support Specialist to join our dynamic team in San Antonio, TX. This is a fantastic opportunity for recent graduates or career changers looking to break into the technology sector. We prioritize potential and attitude over experience, offering comprehensive training and a clear path for professional growth.
Why Join Us?
- Immediate Start: Urgent hiring needs mean we are ready to onboard you quickly.
- Growth Opportunities: Work in a fast-paced environment with modern tech stacks.
- Competitive Benefits: Health, dental, and vision insurance starting day one.
Don't miss your chance to launch a successful career in Information Technology. Apply today!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity.
- Install, configure, and maintain desktops, laptops, and mobile devices.
- Assist in the setup and troubleshooting of software applications and operating systems.
- Maintain accurate records of tickets, issues, and resolutions in the helpdesk system.
- Collaborate with senior IT staff to learn advanced network and security protocols.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science, IT, or related field is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to troubleshoot technical issues independently.
- Excellent written and verbal communication skills to interact with non-technical users.
- Willingness to obtain relevant certifications (e.g., CompTIA A+) during employment.
- Valid driver's license and willingness to travel between office locations if needed.