Job Description
Join our dynamic team at TechNova Solutions as an Entry Level IT Support Specialist! We're urgently hiring motivated individuals to provide critical technical support to our Houston-based clients. This is your opportunity to launch your career in technology while working with cutting-edge systems in a fast-paced environment. No experience? No problem! We offer comprehensive training and mentorship programs to help you succeed. Apply today and become part of our innovative team!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical issues and resolutions in our service management system
- Collaborate with senior technicians to resolve complex problems
- Train end-users on new technologies and best practices
- Monitor system performance and implement preventative maintenance
- Assist with cybersecurity protocols and data protection measures
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic understanding of Windows/Linux operating systems
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Valid driver's license for client site visits
- Willingness to work flexible hours including occasional weekends