Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist in Charlotte! We're urgently hiring passionate individuals to provide critical technical support to our growing client base. This role offers accelerated career growth, comprehensive training, and the opportunity to work with cutting-edge technologies in a collaborative environment. Perfect for recent graduates or career changers eager to launch their IT career in one of America's fastest-growing tech hubs.
Why TechNova?
• Competitive compensation with performance bonuses
• Industry-leading certification reimbursement program
• Flexible hybrid work schedule (3 days office, 2 remote)
• Mentorship from senior engineers
• Direct path to specialization in cybersecurity or cloud infrastructure
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote tools
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document all incidents, resolutions, and asset configurations in ServiceNow
- Collaborate with cross-functional teams to resolve complex technical problems
- Conduct user training on security protocols and software applications
- Assist with IT asset lifecycle management and inventory control
- Participate in after-hours rotation for critical system support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Strong troubleshooting skills with Windows/macOS environments
- Basic knowledge of network protocols (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Ability to prioritize tasks in a fast-paced environment
- Valid North Carolina driver's license (occasional client site visits required)