Job Description
Are you ready to launch your career in the tech industry? TechHorizon Solutions is urgently hiring Entry Level IT Support Specialists to join our dynamic team in Chicago, Illinois. We are looking for motivated individuals with a passion for technology who are eager to learn and grow. We offer comprehensive on-the-job training and a clear path for advancement.
Why Join Us?
- Competitive salary with performance bonuses.
- Full benefits package (Health, Dental, Vision).
- Free certifications and training programs.
- Career growth opportunities in a fast-paced environment.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems and network devices.
- Respond to help desk tickets and emails in a timely and professional manner.
- Document all technical issues and resolutions in the internal knowledge base.
- Collaborate with senior staff to resolve complex technical problems.
- Conduct basic user training on new software and systems.
Qualifications
- High School Diploma or GED required; Associate's degree in IT or related field preferred.
- Basic understanding of Windows operating systems and office software.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work effectively in a team-oriented environment.
- Willingness to obtain relevant IT certifications (paid for by company).