Job Description
Launch Your Career in Technology with Our Urgent Hiring Initiative!
We are immediately seeking an enthusiastic Entry Level IT Support Specialist to join our growing team in Nashville, TN. If you have a passion for technology and a desire to learn, we want to hear from you.
In this role, you will be the first point of contact for our employees, providing essential technical support and ensuring our systems run smoothly. We provide comprehensive on-the-job training and a clear roadmap for career progression.
Responsibilities
- Provide tier-one technical support to internal staff via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist with the deployment, configuration, and maintenance of workstations, laptops, and peripherals.
- Manage user accounts, permissions, and security access protocols.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with senior IT engineers on system upgrades and maintenance projects.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Basic knowledge of Windows and Mac operating systems.
- Strong problem-solving skills with a logical approach to troubleshooting.
- Excellent communication skills and a customer-service mindset.
- Ability to work in a fast-paced environment and adapt to new technologies.
- CompTIA A+ certification is preferred but not required for entry-level candidates.