Job Description
Are you looking to kickstart your career in Information Technology?
Apex Digital Solutions is urgently seeking a motivated and detail-oriented Entry Level IT Support Specialist to join our dynamic team in Chicago, IL. This is a fantastic opportunity for recent graduates or career changers eager to break into the tech industry.
We pride ourselves on being a forward-thinking organization that values innovation and professional growth. As an IT Specialist, you will be the backbone of our technical operations, ensuring our systems run smoothly and our employees stay productive. We offer comprehensive training and mentorship, so no prior experience is required—just your enthusiasm to learn.
Why Join Us?
• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• Paid training and certification opportunities
• Collaborative and inclusive work environment
• Clear pathway to Senior IT roles
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Manage and respond to IT help desk tickets in a timely and professional manner.
- Collaborate with senior IT staff to resolve complex technical problems and implement solutions.
- Conduct regular system checks and perform routine maintenance to ensure optimal performance.
- Document all technical issues, resolutions, and procedures accurately.
- Assist with IT inventory management and asset tracking.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (equivalent experience will be considered).
- Familiarity with Microsoft Windows and Office 365 suite.
- Strong problem-solving skills and logical thinking abilities.
- Excellent written and verbal communication skills with a customer-centric approach.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Basic understanding of networking concepts (LAN, WAN, IP addressing).
- Willingness to obtain relevant IT certifications (paid by company).