Job Description
Are you looking to launch a career in Technology?
We are urgently hiring Entry Level IT Support Specialists for our growing team in Charlotte, NC. No prior experience is required—we provide comprehensive training to get you up to speed.
Join a dynamic company where your potential is valued more than your past experience. We offer a fast-paced environment, competitive pay, and a clear path for advancement.
Responsibilities
- Provide technical support to employees via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues including printers, laptops, and operating systems.
- Assist with network connectivity and basic server maintenance under supervision.
- Document all technical issues and resolutions in our knowledge base.
- Maintain a professional demeanor while assisting customers with varying levels of technical expertise.
- Participate in training sessions to master new technologies and protocols.
Qualifications
- High School Diploma or equivalent (Bachelor’s degree preferred but not required).
- Basic computer literacy is a must.
- Strong communication skills with the ability to explain complex technical concepts simply.
- Willingness to learn and adapt to new technologies quickly.
- Problem-solving mindset and attention to detail.
- Reliable internet connection if working in a hybrid capacity.