Job Description
We are urgently hiring a Entry Level IT Support Specialist to join our fast-paced IT team in Chicago, IL. If you are looking to start a career in Information Technology with a company that invests in your growth, we want to hear from you.
At TechNova Solutions, we believe in training the next generation of tech talent. You will work alongside experienced professionals while receiving comprehensive training on industry-standard tools and methodologies.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Manage and update the company asset inventory and IT documentation.
- Respond to help desk tickets promptly and professionally.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Maintain a clean and organized server room and workspace.
Qualifications
- High School Diploma or equivalent (Bachelor's degree in Computer Science or IT is a plus).
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (LAN, WAN, Wi-Fi).
- Strong customer service orientation and problem-solving skills.
- Ability to communicate technical concepts to non-technical users.
- Must be authorized to work in the United States.