Job Description
Join our dynamic team at TechGrowth Solutions Inc. as an Entry Level IT Support Specialist! We're urgently seeking motivated individuals in Miami to provide critical technical support and drive innovation. This is your gateway to a rewarding career in technology with comprehensive training and growth opportunities. Apply today to become part of our forward-thinking organization!
Responsibilities
- Provide responsive technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist with network administration tasks including user account management
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on system upgrades and security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service orientation with patience and empathy
- Ability to lift 20lbs and work in standing/walking positions
- CompTIA A+ certification preferred (not required)