Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Milwaukee! We're urgently hiring passionate individuals to provide technical assistance and ensure seamless operations. This is your opportunity to launch your career in a fast-paced environment with growth potential and mentorship from industry experts. Apply now – positions fill quickly!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person
- Diagnose and resolve hardware/software issues efficiently
- Install, configure, and maintain computer systems and networks
- Document technical issues and solutions in ticketing systems
- Collaborate with senior IT staff on complex problem-solving
- Assist with cybersecurity protocols and data protection measures
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and networking fundamentals
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software issues independently
- Relevant certifications (CompTIA A+, Google IT Support) preferred
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional off-site support
- Must pass background check and drug screening