Job Description
Are you looking to kickstart your career in the booming tech industry? TechNova Solutions is Urgently Hiring for motivated Entry Level IT Support Specialists to join our dynamic team in Atlanta, Georgia.
We are a fast-growing technology firm dedicated to providing top-tier IT solutions. Due to rapid expansion, we are seeking passionate individuals who are eager to learn and grow within a supportive environment. No prior technical experience is required—we provide comprehensive training!
As an Entry Level Support Specialist, you will be the backbone of our client support operations, ensuring seamless technology experiences for our users. Join us today and build a future-proof career.
Responsibilities
- Provide tier-1 technical support to end-users via phone, email, and in-person.
- Install, configure, and troubleshoot computer hardware, software, and peripherals.
- Resolve network connectivity issues and assist with basic security protocols.
- Document all technical issues, resolutions, and user feedback in our ticketing system.
- Collaborate with senior technicians to identify and resolve complex technical challenges.
- Maintain a clean, organized, and professional workspace.
Qualifications
- High School Diploma or equivalent (Bachelor’s degree in Computer Science or related field is a plus).
- Basic understanding of computer hardware and operating systems (Windows/Mac).
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work in a fast-paced, team-oriented environment with a positive attitude.
- Willingness to obtain industry-recognized certifications (we support your growth).