Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in Portland's thriving tech scene! We're urgently seeking passionate tech enthusiasts to join our dynamic team. As a cornerstone of our operations, you'll provide critical technical support to clients across the Pacific Northwest, ensuring seamless digital experiences. This is your chance to gain hands-on experience with cutting-edge systems while making tangible impact in a collaborative environment. Immediate start available for the right candidate!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage service tickets using Jira and Zendesk platforms
- Deploy and configure Windows/macOS systems in enterprise environments
- Document procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Conduct user training on cybersecurity best practices
- Monitor system health and perform preventative maintenance
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 0-2 years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Experience with ticketing systems and remote support tools
- Valid Oregon driver's license (for occasional client site visits)