Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your IT career! We're urgently seeking passionate entry-level professionals to provide essential technical support and drive innovation. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our clients while growing your skills in a collaborative environment.
We offer competitive compensation, comprehensive training, and clear career advancement paths. Don't miss this opportunity to launch your tech career in Sacramento's thriving tech scene!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor system performance and troubleshoot network connectivity problems
- Document IT procedures and maintain accurate asset inventories
- Collaborate with senior engineers on system upgrades and security patches
- Deliver user training on new technologies and best practices
- Respond to service tickets with SLA adherence and customer satisfaction focus
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with hardware troubleshooting and system diagnostics
- Strong problem-solving skills with customer-first mindset
- Ability to learn new technologies quickly and work independently
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation