Job Description
Join our dynamic team at TechCorp Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in Houston to provide critical technical assistance to our growing client base. This is your chance to launch your career in IT with hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. Apply now to become part of Houston's fastest-growing tech team!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Assist with network connectivity setup and basic security protocols
- Document all IT procedures and maintenance activities
- Collaborate with senior IT staff on system upgrades and projects
- Train users on new technology implementations
- Monitor system performance and escalate critical issues
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs for hardware installations
- Valid driver's license for occasional client site visits
- Must be available to start within 2 weeks