Job Description
Join TechNova Solutions as an Entry Level IT Support Specialist and launch your career in technology! We're urgently hiring motivated individuals passionate about solving technical challenges and providing exceptional user support. As a rapidly growing tech firm in Portland, we offer a collaborative environment where your skills will make an immediate impact. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts dedicated to your professional growth.
This full-time position includes comprehensive benefits, ongoing training programs, and a clear path for advancement into specialized IT roles. If you're ready to turn your problem-solving abilities into a rewarding career, apply now!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues across 200+ employees
- Diagnose and resolve Windows/Linux system errors, connectivity problems, and application malfunctions
- Manage helpdesk ticketing system with SLA adherence and user satisfaction tracking
- Deploy and configure desktop/laptop systems including OS installation and security hardening
- Document technical procedures, knowledge base articles, and troubleshooting guides
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Conduct user training sessions for new software deployments and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support experience via internships, helpdesk, or personal projects
- Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong analytical skills and ability to troubleshoot hardware/software issues methodically
- Excellent written/verbal communication skills for user interaction and documentation
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to lift 30lbs for equipment deployment and work occasional after-hours on-call