Job Description
We are a dynamic technology firm based in the heart of Tulsa, Oklahoma, and we are currently expanding our team. We are looking for ambitious, tech-savvy individuals to join our Entry Level IT Support department. If you have a passion for technology and a drive to start a career in Information Technology, we provide the training and mentorship you need to succeed.
As a member of our team, you will be the first line of defense for our employees, ensuring they have the technical tools and support necessary to perform at their best. We believe in cultivating talent from within, offering a clear path for career advancement in the tech industry.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and peripheral devices.
- Assist end-users with account management, password resets, and application installation.
- Monitor and maintain the local area network (LAN) and troubleshoot connectivity issues.
- Document all technical issues, resolutions, and user interactions in the help desk ticketing system.
- Collaborate with senior IT staff to deploy software updates, patches, and security configurations.
- Perform routine hardware maintenance and inventory management for office equipment.
- Respond to incoming support requests via phone, email, and in-person efficiently.
Qualifications
- High school diploma or equivalent required; Associate degree in Computer Science or IT is a plus.
- Basic understanding of computer operating systems (Windows, macOS) and office applications.
- Familiarity with networking concepts and internet protocols is highly desirable.
- Strong problem-solving skills and a logical approach to technical issues.
- Excellent written and verbal communication skills with a customer-focused attitude.
- Ability to learn new technologies quickly and adapt to changing environments.
- Willingness to obtain relevant IT certifications (we provide support).