Job Description
Are you ready to launch your career in technology?
Tulsa Digital Innovations is seeking a motivated Entry Level IT Support Specialist to join our growing team in Tulsa, OK. We are looking for recent graduates and career changers who are eager to learn and passionate about solving technical problems. You will be the first point of contact for our employees, providing essential support that keeps our business running smoothly.
Why Join Us?
- Hands-on Training: We provide comprehensive on-the-job training to help you master the latest technologies.
- Career Growth: Clear pathways for advancement into Network Administration or Systems Engineering.
- Modern Environment: Work with cutting-edge hardware and cloud solutions in a collaborative setting.
If you have a passion for IT and want to start your professional journey in the heart of Tulsa, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems for hardware and software issues.
- Assist in the installation, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Perform regular system backups and ensure data integrity and security.
- Document all technical incidents and resolutions in our help desk management system.
- Collaborate with senior IT staff to troubleshoot complex network connectivity and application issues.
- Maintain the office inventory of IT assets and assist with hardware procurement.
- Conduct basic user training on new software installations and security protocols.
Qualifications
- Associate degree or certificate in Information Technology, Computer Science, or a related field.
- Basic understanding of Windows operating systems (10/11) and Microsoft Office Suite.
- Familiarity with networking concepts such as IP addressing, DHCP, and DNS.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills to interact with diverse users.
- Eagerness to obtain certifications such as CompTIA A+ or ITIL Foundation.
- Reliable transportation is required for occasional on-site support.