Job Description
Launch Your Tech Career with Us
We are seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Tucson, AZ. If you are passionate about technology and eager to learn, this is the perfect opportunity to start your professional journey with immediate onboarding.
At Apex Digital Solutions, we believe in nurturing talent. We provide comprehensive training and mentorship for candidates looking to break into the IT industry. You will be responsible for providing technical assistance to our employees, ensuring our systems run smoothly, and helping to maintain a secure and productive work environment.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network connectivity issues.
- Assist in the installation, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Maintain accurate records of IT issues, solutions, and support tickets within the help desk system.
- Collaborate with the IT team to deploy software updates, security patches, and system upgrades.
- Support company-wide initiatives regarding data privacy, cybersecurity awareness, and software training.
- Perform regular hardware inventory checks and asset management tasks.
- Answer incoming support calls and emails in a timely and professional manner.
Qualifications
- High school diploma or equivalent (Associate's degree in IT, Computer Science, or related field is a plus).
- Basic understanding of computer hardware components (CPU, RAM, Hard Drives) and operating systems (Windows, macOS).
- Strong problem-solving skills and the ability to diagnose technical issues efficiently.
- Excellent written and verbal communication skills with a customer service-oriented mindset.
- Willingness to learn new technologies and complete on-the-job training programs.
- Ability to work flexible hours and handle occasional technical support after hours if required.
- Proficiency with Microsoft Office Suite and basic computer navigation.