Job Description
Are you looking to kickstart your career in Information Technology? Tucson Digital Innovations is a fast-paced technology firm based in the heart of Tucson, Arizona, and we are currently seeking a motivated Entry Level IT Support Specialist to join our growing team.
We believe in fostering talent from within. As an entry-level member of our IT department, you will receive comprehensive training and mentorship from industry experts. You will play a crucial role in maintaining our infrastructure and ensuring our clients experience seamless technology integration.
Why Join Us?
- Career Growth: Clear path to Senior IT roles and specialized certifications.
- Modern Environment: Work with the latest hardware and software stacks.
- Collaborative Culture: A supportive team atmosphere in sunny Tucson.
Responsibilities
- Provide first-level technical support for hardware, software, and peripheral devices to end-users.
- Troubleshoot and resolve network connectivity issues and workstation configuration problems.
- Assist in the deployment and setup of new workstations and mobile devices.
- Manage and maintain the ticketing system (e.g., Jira, ServiceNow) by documenting issues and resolutions accurately.
- Conduct regular system health checks and report on technical issues to senior management.
- Collaborate with the security team to ensure compliance with company IT policies.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science, Information Technology, or related field preferred.
- Basic understanding of Windows 10/11 and macOS operating systems.
- Familiarity with networking concepts such as TCP/IP, DNS, and DHCP is a plus.
- Strong problem-solving skills and a logical approach to technical issues.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Willingness to obtain industry-recognized IT certifications (CompTIA A+, Network+) within the first year.