Job Description
Join our dynamic team as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals with no prior experience – we provide comprehensive training to launch your tech career. This fully remote position offers flexible hours while supporting Chicago-based clients. Grow your skills in cloud systems, cybersecurity, and network administration with our structured mentorship program. Immediate start available for qualified candidates ready to excel in a fast-paced environment.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via remote channels
- Document and resolve client tickets using ticketing systems
- Assist with system deployments, configurations, and user onboarding
- Participate in bi-weekly training sessions and skill-building workshops
- Collaborate with senior engineers on complex troubleshooting
- Contribute to knowledge base articles and troubleshooting guides
- Monitor system health and perform routine maintenance tasks
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and internet proficiency
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Self-motivated with eagerness to learn new technologies
- Ability to work independently with minimal supervision
- Comfortable with remote work tools and video conferencing
- Must pass background check and skills assessment