Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Washington DC! We're offering comprehensive paid training to launch your career in technology. This role is perfect for motivated individuals with no prior IT experience – we'll equip you with industry certifications and hands-on skills. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in the heart of DC.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document incidents and solutions using IT service management tools
- Collaborate with senior engineers on complex troubleshooting
- Conduct cybersecurity best practices training for staff
- Manage helpdesk tickets with SLA compliance
- Participate in IT infrastructure upgrades and projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving aptitude
- Strong communication and customer service skills
- Ability to learn technical concepts quickly
- CompTIA A+ certification (training provided)
- Valid driver's license for occasional off-site support
- Pass background check and drug screening
- Willingness to obtain CompTIA Security+ within 6 months