Job Description
Join our dynamic team in San Jose as an IT Support Specialist! We're seeking motivated individuals with a passion for technology – no prior experience required. Our comprehensive 12-week paid training program will equip you with industry certifications and hands-on skills to excel in this role. Work with cutting-edge technology in a collaborative environment while supporting Fortune 500 clients. This is your gateway to a rewarding career in IT with growth opportunities into cybersecurity, cloud infrastructure, and systems administration.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT incidents and solutions using ServiceNow platform
- Collaborate with senior engineers on complex troubleshooting
- Conduct user training on new systems and best practices
- Monitor system health and perform preventive maintenance
- Adhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving aptitude
- Excellent communication and customer service skills
- Ability to learn technical concepts quickly
- Valid driver's license for occasional client site visits
- Willingness to obtain CompTIA A+ certification during training
- Pass background check and drug screening
- Must be authorized to work in the US