Job Description
Join our dynamic team at TechAdvance Solutions and kickstart your career in Information Technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients. No prior experience required – we provide comprehensive paid training covering networking, cybersecurity fundamentals, and cloud technologies. This role offers clear growth pathways into specialized IT careers with competitive benefits and a collaborative work environment.
What We Offer:
- Full paid training program (8 weeks)
- Certification preparation (CompTIA A+, Google IT Support)
- Mentorship from senior engineers
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1 support via phone, email, and remote accessDocument technical issues and resolutions in ticketing systems
- Assist with network monitoring and basic security protocols
- Participate in cross-functional IT projects during training
- Deliver exceptional customer service with SLA adherence
- Learn and implement cloud technologies (AWS/Azure basics)
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, team-oriented environment
- Willingness to obtain required certifications within 6 months
- Valid driver's license for occasional on-site visits