Job Description
Launch your career in technology with our comprehensive training program! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists in Charlotte, NC. No prior experience required – we provide paid hands-on training to transform you into a confident IT professional. Join our dynamic team and gain industry certifications while building a stable career path in one of America's fastest-growing tech hubs.
What We Offer:
- 4-week paid training program covering networking, security, and cloud basics
- Mentorship from senior engineers
- Industry-recognized certification preparation
- Clear career advancement tracks
- Comprehensive benefits package
Responsibilities
- Provide technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document IT incidents and resolutions using ticketing systems
- Assist with network security protocols and data protection
- Collaborate with cross-functional teams on IT projects
- Participate in ongoing training to maintain technical skills
- Support office infrastructure including printers and AV equipment
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving skills
- Strong communication and customer service abilities
- Willingness to learn technical concepts and certifications
- Ability to work in a fast-paced environment
- Valid North Carolina driver's license (for occasional site visits)
- Pass background check and pre-employment assessment