Job Description
Launch your tech career with our comprehensive training program! TechCorp Solutions is seeking motivated Entry-Level IT Support Specialists to join our Boston team. No prior experience required – we provide paid hands-on training in networking, security, and system administration. You'll gain industry certifications while supporting Fortune 500 clients in a dynamic, collaborative environment. Enjoy competitive benefits, mentorship from senior engineers, and clear pathways to advancement. Apply now to start your journey in Boston's thriving tech hub!
Responsibilities
- Provide technical support via phone, email, and remote access for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network infrastructure monitoring and basic troubleshooting
- Document IT procedures and create knowledge base articles
- Participate in rotational on-call support schedule
- Collaborate with team on IT projects and process improvements
- Complete vendor certification training modules
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy (Windows/macOS, internet navigation)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional equipment transport)
- Willingness to obtain CompTIA A+ certification (training provided)
- Authorization to work in the United States