Job Description
Launch your career in technology with our comprehensive paid training program! TechGrowth Solutions is seeking motivated individuals for entry-level IT Support Specialist roles in Dallas. No prior experience required – we provide all necessary training to succeed in a remote work environment. Join our dynamic team and gain valuable skills in network administration, cybersecurity fundamentals, and cloud technologies while enjoying competitive pay and full benefits.
Why Join Us?
- 6-week paid training program covering industry certifications
- 100% remote work opportunity
- Career advancement path to senior roles
- Comprehensive health and wellness benefits
Responsibilities
- Provide remote technical support to clients via phone, chat, and email
- Diagnose and resolve hardware/software issues using ticketing systemsDocument all interactions and resolutions in CRM databases
- Collaborate with senior engineers on complex technical challenges
- Participate in weekly training sessions and skill development workshops
- Contribute to knowledge base articles and troubleshooting guides
- Maintain security protocols for client data and systems
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer proficiency and internet navigation
- Self-motivated with ability to learn independently
- Comfortable working in remote team environments
- Customer service mindset and patience
- Reliable high-speed internet connection at home