Job Description
Launch your career in technology with our comprehensive training program! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Charlotte, NC. No prior experience required – we provide all the training you need to succeed in this high-demand field. Enjoy competitive pay, benefits, and clear career advancement opportunities in a supportive environment.
What We Offer:
- 4-week paid training program covering hardware, networking, and cybersecurity basics
- One-on-one mentorship from senior IT professionals
- Full benefits package including health insurance and 401k
- Opportunities for certifications (CompTIA A+, Network+)
- Collaborative team culture with regular growth reviews
Responsibilities
- Provide technical support for hardware/software issues
- Install and configure computer systems and peripheralsMonitor network performance and troubleshoot connectivity problems
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity best practices implementation
- Collaborate with cross-functional teams on IT projects
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional site visits)
- Pass background check and drug screening