Job Description
Join our dynamic team at TechGrowth Solutions as an Entry-Level IT Support Specialist! No prior experience is required—we provide comprehensive paid training to launch your career in technology. This urgent opening is your chance to gain hands-on experience with enterprise systems while working alongside industry experts in Chicago's vibrant downtown.
We offer a supportive environment, growth opportunities, and competitive benefits. Perfect for recent graduates or career changers passionate about technology. Apply today to start your journey in IT!
Responsibilities
- Complete comprehensive training on IT infrastructure, security protocols, and troubleshooting methodologies
- Provide tier-1 technical support to internal staff via phone, email, and ticketing systems
- Install, configure, and maintain hardware/software components including desktops and peripherals
- Document technical issues and solutions using ticketing systems (Jira/ServiceNow)
- Collaborate with senior engineers on network administration and system monitoring tasks
- Participate in weekly skill development sessions and certification prep
- Adhere to ITIL best practices and company security policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Microsoft Office Suite
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Eagerness to learn and adapt to new technologies
- Valid work authorization for the United States
- Ability to work flexible hours including occasional weekends for system updates
- Passion for customer service and technical innovation