Job Description
Launch your tech career with comprehensive training! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists to join our dynamic team in San Jose. No prior experience required – we provide full paid training to transform you into a tech professional. You'll gain hands-on experience with cutting-edge systems while supporting Fortune 500 clients in the heart of Silicon Valley.
What We Offer:
- 6-week intensive paid training program
- Mentorship from senior engineers
- Industry certifications (CompTIA A+, Network+)
- Clear career advancement path
- Comprehensive benefits package
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop
- Diagnose and resolve hardware/software issues for enterprise clients
- Document troubleshooting steps and maintain support tickets
- Collaborate with senior engineers on complex system issues
- Implement security protocols and system updates
- Train end-users on new technologies and best practices
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, team-oriented environment
- Willingness to learn and adapt to new technologies
- Valid California driver's license (for occasional on-site visits)