Job Description
Launch your tech career with comprehensive paid training at TechForward Solutions! We're seeking motivated entry-level professionals to join our dynamic IT support team in the heart of San Francisco. No prior experience required – just a passion for technology and a desire to learn. Our 12-week onboarding program covers cloud infrastructure, cybersecurity basics, and enterprise tools, setting you up for long-term success in the booming Bay Area tech scene.
Enjoy competitive benefits including health insurance, 401(k) matching, and flexible work arrangements. Work alongside industry mentors in our modern downtown office while supporting Fortune 500 clients. This is your gateway to a future-proof career in IT with zero upfront education costs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems
- Deploy and configure hardware/software under supervision
- Document troubleshooting processes and knowledge base articles
- Collaborate with senior engineers on complex issue resolution
- Participate in daily stand-ups and sprint planning sessions
- Complete certification training modules (CompTIA A+, Azure Fundamentals)
- Assist with network monitoring and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving aptitude and logical thinking
- Excellent written and verbal communication abilities
- Willingness to learn technical concepts through structured training
- Ability to work in a fast-paced, team-oriented environment
- Valid California driver's license (for occasional site visits)