Job Description
Join TechGrowth Solutions and kickstart your career in Information Technology! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Houston. No experience required – we provide comprehensive paid training to transform you into a tech professional. As part of our commitment to growth, you'll receive mentorship from industry experts while supporting our cutting-edge infrastructure. Enjoy competitive benefits, flexible work arrangements, and a clear career path advancement. Work in a collaborative environment where innovation thrives and your skills are valued. Apply today to become part of Houston's leading IT employer!
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems
- Install, configure, and troubleshoot hardware/software systems
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex technical issues
- Participate in ongoing training programs to develop IT skills
- Support network security protocols and data protection initiatives
- Assist with system monitoring and performance optimization
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of computer systems and networking concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly through training
- Customer service-oriented mindset with patience
- Proficiency in Microsoft Office applications
- Valid driver's license and reliable transportation